Why I Started Techease Solutions: A Personal Journey Towards Honest, Transparent IT Services
In today’s rapidly evolving digital landscape, finding an IT partner you can truly trust is more important than ever. As the founder and Director of Techease Solutions, I’ve made it my mission to transform the way IT services are delivered to Singapore’s SMEs. My journey, shaped by 12 years of professional experience and a close brush with the devastating impact of ransomware, exposed me to uncomfortable truths about the traditional MSP industry—and inspired me to build something radically better.
From Satisfied Customer to Disillusioned DPO
I started my IT career over a decade ago, climbing the ranks and honing my craft in various technical and managerial roles. During my tenure at an MNC, I was fortunate to work with an IT supplier who provided reliable, professional support in setting up complex network equipment. Their dedication left a lasting impression on me—and when a family member’s growing business needed qualified IT guidance, it felt natural to recommend their services.
At the time, I was working full-time, so I supported my family member’s company primarily as a Data Protection Officer (DPO) and on small projects aimed at optimizing IT costs. All infrastructure, backup, and licensing responsibilities were left in the hands of the vendor I recommended.
The Ransomware Attack That Changed Everything
Everything changed in early 2025. My family member’s business became the victim of a severe ransomware attack. Within hours, all on-premise data—including backups—was irretrievably lost. The only survivor? A NAS device I had personally configured for Microsoft 365 backups with Multi-Factor Authentication.
Looking back, my decision to initiate a migration from on-premise servers to cloud services in mid-2024 proved invaluable. While we lost six months of accounting data and significant amounts of personal information (necessitating a data breach notification to local authorities), the business was able to continue operating thanks to secure, cloud-based systems.
Uncovering the Rotten Core of the Traditional Singaporean MSP Model
During the post-attack investigation, the true extent of the vendor’s negligence came to light. Security best practices had been routinely ignored:
- Out-of-date firewall firmware riddled with unpatched zero-day vulnerabilities
- Weak, easily guessed passwords across every server—including backups
- No multi-factor authentication anywhere
- Passwords stored in unsecured Excel spreadsheets, later shared with me (!)
- A flawed backup architecture that let a breached server wipe all backups
- No offsite or immutable backups
As someone who always strives for operational excellence, these lapses were shocking. But the real jaw-dropper came when I went through a year’s worth of invoices. The company had paid just under S$2,000 for actual IT services, but the total expenditure was S$30,000. The vendor had padded their bills by selling unnecessary hardware and software—much of it outdated or unsuited to our needs. Even critical tools, like Veeam backup software, were configured in ways that rendered them useless during a crisis.
For a small business, this was more than just disappointing—it was exploitative.
The MSP Industry’s Hidden Incentives and Why SMEs Deserve Better
This experience forced me to confront a harsh reality: too much of the IT services industry is propped up by vendor incentives, sales commissions, and a focus on selling hardware or licenses, rather than genuinely lowering costs or delivering real value to clients. Most SMEs simply don’t have the technical expertise to peer behind the curtain, making them vulnerable to expensive, unnecessary, or even harmful “solutions.”
Why I Founded Techease Solutions: A New Approach for Singaporean SMEs
Determined to break this cycle and help companies avoid what we went through, I founded Techease Solutions with a simple promise: honest, transparent, and unbiased IT advisory and operational support for Singapore’s SMEs.
- We are completely vendor-agnostic — no commissions, kickbacks, or hidden fees.
- Our pricing is transparent and service-based, so SMEs can predict and control their IT spending.
- We focus on cloud-first, OPEX-centric solutions that eliminate the hidden costs of legacy hardware and minimize up-front investments.
- Our mission is to democratize high-quality IT services and empower businesses, not profit off their lack of technical know-how.
Whether you’re looking to migrate to the cloud, improve your cybersecurity posture, optimize IT costs, or simply want a second opinion on your infrastructure strategy—we’re here as your ally, not your salesperson.
Ready to Experience IT, The Right Way?
If my story resonates with you, or if you’ve ever felt uncertain about the value you’re really getting from your current MSP, reach out to Techease Solutions. We’re here to clear up the fog, protect your business, and help you thrive in the digital age.
Contact us today for a free consultation and discover the difference that honest, expertise-driven IT support can make for your SME.
