Managed IT Services (MSP)
Reliable, Transparent IT Management for Your SME
Our Managed IT Services (MSP) plans keep your business operations running smoothly. Each package includes proactive device monitoring, patch management, security updates, remote support, and clear, no‑markup pricing built for Singapore’s SMEs.
Whether you need an ongoing partner for IT maintenance or a dependable helpdesk, Techease delivers flexible, professional support with transparency and speed.
Key benefits:
- Predictable costs with zero vendor commissions
- Responsive remote and on‑site support
- Cloud backup and patch management automation
- Regular health checks and strategic recommendations
Plans & Pricing
All packages include proactive device monitoring, remote support, patch management, and basic cybersecurity measures. On-site support and advanced features are available in higher tier packages or as add-ons.
| Features | Essential | Professional | Premium |
|---|---|---|---|
| Price | $1,570 | $3,870 | $5,870 |
| Users/Endpoints Included | Up to 10 | Up to 30 | Up to 50 |
| Remote Support (15 min blocks) | 10 hrs/month | 25 hrs/month | Unlimited* |
| On-site Support | Per Call (S$200/call) | Per Call (S$100/call) | 4 Visits/Month Included |
| Device Monitoring & Patch Mgmt | ✅ (Up to 10) | ✅ (Up to 30) | ✅ (Up to 50) |
| Managed Antivirus/EDR | Basic | Enhanced | Advanced |
| Cloud Backup | 100GB | 250GB | 1TB |
| Cloud Productivity Admin | ✅ | ✅ | ✅ |
| Firewall/Network Support | ⭕ | ✅ (Remote only) | ✅ (Priority) |
| Security Awareness Training | ⭕ | 1 session/year | 2 sessions/year |
| Quarterly IT Health/Strategy | Report Only | vCIO Review (quarterly) | vCIO (Monthly/On-demand) |
| Compliance Support (PDPA) | ⭕ | Basic | Annual Policy Review |
| Vendor Management | ⭕ | ⭕ | ✅ |
| Penetration Testing | – | – | Annual (Basic) |
| Additional Users | S$125/user/month | S$100/user/month | S$100/user/month |
| After-hours Support | S$150/hour | S$120/hour | Included (Fair Use) |
| IT Policy Documentation | – | – | ✓ |
* Fair use policy applies. All prices in Singapore Dollars (S$) unless otherwise indicated.
Why Businesses Choose Techease
- Your IT, Fully Managed: A complete outsourced IT department managing end-to-end technology operations.
- Predictable Costs: Fixed monthly fees with no surprise markups or product commissions.
- Unbiased Recommendations: We are vendor-agnostic — every software, device, or cloud solution is chosen solely for your company’s best interest.
- Compliance-Ready: Ensure alignment with Singapore’s PDPA and cybersecurity standards.
- Scalable with You: Whether you’re a small team or a growing SME, your IT infrastructure grows with your needs — without CAPEX burden.
Ready for Reliable, Transparent IT Support?
Experience proactive, cost‑effective managed IT services built for Singapore SMEs.
Stay secure, connected, and productive — without hidden fees, vendor markups, or long‑term lock‑ins.
📞 Book a Free Consultation
We’ll review your current IT setup, calculate your total cost of ownership, and show how Techease can reduce costs while improving reliability.
Frequently Asked Questions
What are managed IT services and how do they work?
Managed IT services are ongoing outsourced IT support services that help businesses keep their systems secure, reliable, and properly maintained. Instead of waiting for something to break, a managed IT services provider monitors your IT environment, supports users, applies updates, manages cybersecurity basics, and helps prevent downtime.
For SMEs in Singapore, Techease acts as an external IT partner, providing day-to-day support, proactive maintenance, cloud administration, cybersecurity guidance, and IT planning under a structured service agreement. This gives your business access to professional IT expertise without needing to build a full in-house IT department.
How are managed IT services different from traditional break‑fix IT support?
Traditional break-fix IT support is reactive. You call for help only after a system fails, a device stops working, or users cannot access what they need. This often results in unpredictable costs, longer downtime, and repeated problems that are not properly addressed.
Managed IT services are proactive. Techease monitors and maintains your IT systems on an ongoing basis, helping to identify issues early, apply security updates, improve system reliability, and support users before small problems become business disruptions. For SMEs, this means more predictable IT costs, better security, and fewer unexpected emergencies.
Is managed IT support suitable for SMEs without in‑house IT staff?
Yes. Managed IT support is especially suitable for SMEs that do not have dedicated in-house IT staff. Techease can function as your outsourced IT department, helping with user support, device management, cloud tools, cybersecurity, backups, vendor coordination, and general IT troubleshooting.
This allows business owners and employees to focus on their core work instead of spending time dealing with IT issues. For Singapore SMEs, managed IT services are a cost-effective way to access reliable technical support without hiring a full-time IT team.
What is included in your managed IT services package?
Techease managed IT services typically include office-hour IT support, proactive maintenance, patch management, user support, basic cybersecurity controls, MFA rollout, and support for common SME IT environments.
Depending on your business needs, Techease can also provide add-ons such as endpoint detection and response, email security, cybersecurity awareness training, backup solutions, disaster recovery planning, on-site support, and PDPA documentation support.
Our packages are designed to give SMEs clear IT coverage, predictable support, and practical protection against common technology risks.
What types of businesses does Techease typically work with?
Techease works with SMEs in Singapore that need reliable, transparent, and practical IT support. This includes companies without internal IT staff, growing businesses that need more structured IT management, and organisations that want to improve cybersecurity, cloud productivity, backups, and IT governance.
We support a wide range of SME environments, including professional services firms, retail businesses, clinics, education providers, non-profits, logistics companies, office-based teams, and other businesses that depend on secure and reliable technology.
Techease Solutions Pte Ltd — Singapore’s Transparent, Cloud‑First IT Partner
Fee‑Only. Vendor‑Agnostic. Client‑Focused.